Excelent all round experience

Terry Timms

November 2, 2017

I Have used Motoraid on many occasions over several years & will continue to do so.

Overall Experience

Helpfulness and Politeness of Team

Vehicle Progress Reports

General Communications

Standard of Work

Seat repairs

Paula Sharp

November 2, 2017

Excellent service as always. Problem fixed in no time!

Overall Experience

Helpfulness and Politeness of Team

Vehicle Progress Reports

General Communications

Standard of Work

MOT advisories

Daniel Smith

November 2, 2017

Top class operation being run at Hainault. Dealt with Steve who booked car in swiftly and returned it to me just as swiftly. This was important as I had an urgent appointment. Very good service. Second time I've used them upon recommendation from my father in law who has used them for years. Would have given 5 stars, only have one little gripe. Can the pretty lady who works alongside Steve at the desk please smile a little more. Steve seems to get the whole customer service thing but she really needs to try and match his levels of customer engagement whether it be on the phone or face to face. Thanks again for sorting my car out. I will be using you for all my repairs now.

Overall Experience

Helpfulness and Politeness of Team

Vehicle Progress Reports

General Communications

Standard of Work

Service

Stephen mcginnes

November 2, 2017

Overall Experience

Helpfulness and Politeness of Team

Vehicle Progress Reports

General Communications

Standard of Work

ABS pump and Roll over protection controller

Steve Jarvis

November 2, 2017

Very helpful staff that have really good knowledge. Excellent work done at a very good price.....would definitely recommend

Overall Experience

Helpfulness and Politeness of Team

Vehicle Progress Reports

General Communications

Standard of Work

MOT & Service

David Osen

November 2, 2017

Still waiting for MOT certificate. The car did pass

Overall Experience

Helpfulness and Politeness of Team

Vehicle Progress Reports

General Communications

Standard of Work

Interim service

Colin Beaird

November 2, 2017

Went to Motoraid on recommendation and they met expectations. Will definitely be using Motoraid for future services.

Overall Experience

Helpfulness and Politeness of Team

Vehicle Progress Reports

General Communications

Standard of Work

Service

Peter Warmerdam

November 2, 2017

The car used to come back clean? It's not really a complaint and I am very happy with the service

Overall Experience

Helpfulness and Politeness of Team

Vehicle Progress Reports

General Communications

Standard of Work

New service book

Andrew Vincent

November 2, 2017

Could have been warned in advance that service book was so expensive All fine otherwise

Overall Experience

Helpfulness and Politeness of Team

Vehicle Progress Reports

General Communications

Standard of Work

service

paul walker

November 2, 2017

5 Star as usual

Overall Experience

Helpfulness and Politeness of Team

Vehicle Progress Reports

General Communications

Standard of Work

Feedback

Mrs Jeffs

November 2, 2017

I phoned Motor Aid for a quote after speaking to the Mercedes main dealers. Motor aid were able to do the same service Mercedes were going to do, for nearly half the price! The staff were very professional and debbie whom I spoke to on the phone was really helpful. I will definitely be taking my car back to motor aid for my next service!

Overall Experience

Helpfulness and Politeness of Team

Vehicle Progress Reports

General Communications

Standard of Work