Routine Service

David Boniface

December 11, 2017

All good except that car was brought back without the service indicator having been reset. This was spotted by the driver before he arrived back at my house. We attempted to reset it ourselves following instructions in car handbook, but failed to do so. Driver had to take car back to Motoraid to get it reset. I was not inconvenienced by this as I had not intended to use the car for the rest of the day but obviously it took up time by your driver...who also got stuck in some roadworks during the journey. Just a small point...perhaps there needs to be a checklist to include this item before cars are returned to owner. Otherwise excellent service. Shall continue to use Motoraid for future servicing and repair needs. Happy Christmas!

Overall Experience

Helpfulness and Politeness of Team

Vehicle Progress Reports

General Communications

Standard of Work

alternator

GWYN DAVIES

December 11, 2017

steve and the team are very helpful and goes out of his way to get the job done

Overall Experience

Helpfulness and Politeness of Team

Vehicle Progress Reports

General Communications

Standard of Work

Smart Service

Peter Wilson

December 7, 2017

Had a problem with the car, it was taken in immediately and trouble resolved within half an hour. Brilliant this time; Thanks.

Overall Experience

Helpfulness and Politeness of Team

Vehicle Progress Reports

General Communications

Standard of Work

Survey

T. Timms

December 7, 2017

Excellent & competive service. My family have been using Motoraid for many years & will continue to do so.

Overall Experience

Helpfulness and Politeness of Team

Vehicle Progress Reports

General Communications

Standard of Work

Service

Denis Ademov

December 7, 2017

Overall Experience

Helpfulness and Politeness of Team

Vehicle Progress Reports

General Communications

Standard of Work

Check and adjust vehicle tracking

John Bateman

December 7, 2017

I was a 'walk in' customer with a steering problem with my car. Because of the flexibility of the staff I was able to have my vehicle attended to in a fairly short time at a reasonable cost. Yet again I appreciate the very efficient and friendly service at Motor Aid. John

Overall Experience

Helpfulness and Politeness of Team

Vehicle Progress Reports

General Communications

Standard of Work

Replace vinyl trim below front windscreen

Adrienne Morris

December 7, 2017

Excellent service, friendly staff. They even provided an extra chair from nowhere as there weren't enough seats in the waiting area for me to sit down.

Overall Experience

Helpfulness and Politeness of Team

Vehicle Progress Reports

General Communications

Standard of Work

Wheel alignment

Paul sivell

December 5, 2017

I’ve use these people denote and they are very good at what they do I will use them again

Overall Experience

Helpfulness and Politeness of Team

Vehicle Progress Reports

General Communications

Standard of Work

MOT

Janice Bentley-Pearson

December 5, 2017

Great customer service

Overall Experience

Helpfulness and Politeness of Team

Vehicle Progress Reports

General Communications

Standard of Work

Great Help and Service

Dean Maskell

December 5, 2017

Overall Experience

Helpfulness and Politeness of Team

Vehicle Progress Reports

General Communications

Standard of Work

Survey

David Skinner

December 5, 2017

Found all your staff very helpful and polite Everything is explained and you understand exactly what is going on

Overall Experience

Helpfulness and Politeness of Team

Vehicle Progress Reports

General Communications

Standard of Work