Car Service & Repair Booking Reminder Information

Please Note: Masks are required when entering our buildings as per current government guidelines

Please Note: Our Car Service reception has moved (within our site), beginning MONDAY 8TH JUNE 2020. Please see new updated map for entrance route.

Thank you for booking with us, here are some important details regarding your booking:

Courtesy Cars:
If you have booked a courtesy car, please ensure that you bring in your driving licence and national insurance number. We require this to check on the gov.uk website that you have a valid driving licence. Alternatively, you can create a driving licence check code here: https://www.gov.uk/view-driving-licence – we will then require the check code and your licence number or you can print this off and bring it in to us – this will speed up the checking in process.

Collection & Delivery:
If you have booked for collection & delivery, typically your vehicle will be collected between 8AM – 10AM, unless otherwise agreed. If you will not be in & keys left out, please inform us where the keys will be left. Delivery back is typically between 3.30PM – 5PM, although we will endeavor to get it back to you as soon as possible. If parking is limited or we cannot leave a vehicle in your space please contact us.

Whilst you wait:
If you have booked a whilst you wait appointment, please ensure that you arrive promptly, so we can start work as soon as possible

All Bookings:
Please ensure your locking wheel nut key is present & your service book is present (if your car has one, some are online)

Cancellations:
If you cannot make your booking, please contact us on 01268 591558 – Basildon Branch or 0208 172 0192 – Hainault Branch and we will re-arrange your booking.

If you have not been to us before, please see below maps for assistance in making your way to us:

Basildon Cars Department, Commercial/Vans Department, Bodyshop Department:

Hainault Cars Servicing and repairs: