10/10 I always recommend friends and family to MotorAid. They have quality service and expertise for a good price. I've been coming to MotorAid since 2005 and have never won a prize but I still love MotorAid. Mr C, Hainault Branch. November '11 

 

10/10 Always like the way the car is respected (interior wise). No one likes a greasy steering wheel! Mr H, Basildon Branch. November '11 

 

10/10 I always suggest MotorAid to friends and family. Mr R, Basildon Branch. November '11 

 

10/10 Having only considered main dealer servicing for my Mercedes to this point, I was dubious when a friend suggested MotorAid. I have been very pleasantly surprised with quality of service and customer care. I will definitely be back. Mr L, Basildon Branch. November '11 

 

10/10 Superb service as always! Mrs P, Basildon Branch. November '11 

 

10/10 Always give a good service. Mr M, Commercials Branch. November '11 

 

9/10 Excellent, as always, thank you. No hesitation in recommending. Ms M, Hainault Branch. November '11 

 

10/10 I would not come back again and again if not highly satisfied with the efficiency and friendliness of the staff. Mrs K, Hainault Branch. November '11 

 

8.75/10 Good job, please keep it up. The drop off and pick up from the station was particularly helpful. Mr A, Hainault Branch. November '11 

 

10/10 Super as usual! I won't go anywhere else. Ms W, Hainault Branch. November '11 

 

10/10 First class service as usual. Mr D, Basildon Branch. November '11 

 

 

 

10/10 Brilliant as always and I have already recommended MotorAid to friends and family (and my boss!). Ms D, Basildon Branch. September '11 

 

10/10 Excellent service. Mr S, Basildon Branch. September '11 

 

10/10 Keep up the good work. Mrs G, Basildon Branch. September '11 

 

10/10 MotorAid were recommended to me by another customer. I was very pleased with the service and I will use them again. Ms B, Basildon Branch. September '11 

 

10/10 I am very impressed. Thanks. Mr T, Basildon Branch. September '11 

 

10/10 All good! Mr M, Hainault Branch. September '11 

 

10/10 Excellent overall service, I even got a courtesy car. Top marks from me. Mr J, Hainault Branch. September '11 

 

9/10 I was happy with the service, first time used and I would recommend again. Mr R, Hainault Branch. September '11 

 

 

 

10/10 They live to their motto and provide exceptional service and advice...even after you have left the workshop. The customer experience exceeded my expectations by some way and I would recommend them to anyone! Mr D, Hainault Branch. July '11 

 

10/10 Very helpful and friendly. Thanks! Ms V, Commercials Branch. July '11 

 

10/10 The customer service I always get, especially from Francis and Jim, has always been excellent. No complaints at all and I have advised friends. Mr G, Hainault Branch. July '11 

 

10/10 Dear MotorAid team, Just to say thank you! for looking after my 2 cars. As far as I'm concerned you have achieved your vision of being the motor industries most respected independent specialist in the UK. Ms J, Hainault Branch. July '11 

 

10/10 I would like to thank everyone in your team who helped me today with fixing my van, an excellent service and I will pass your good name onto other hauliers, friends and family. Mr B, Commercials Branch. July '11 

 

 

 

9.75/10 What can be said to improve a service which is excellent? Do not look back but go forward. Mr H, Basildon Branch. May '11 

 

10/10 My problem with tickover and lack of power was dealt with promptly and with good grace by Jason Brett and his team. Thank you. Mr O, Basildon Branch. May '11 

 

10/10 Excellent service with a smile. Mr P, Hainault Branch. May '11 

 

10/10 Very good reception desk response and knowledge. Mr P, Hainault Branch. May '11 

 

10/10 Spot on. First class service. Mr M, Basildon Branch. May '11 

 

 

10/10 After a very bad and costly experience with a local garage MotorAid were recommended to me. I have found they give exceptional service, always helpful, polite and courteous and they go the extra mile. I would highly recommend to anyone, they are a pleasure to deal with and I wouldn't take my car anywhere else. Miss P, Hainault Branch. March '11 

 

10/10 The company was so professional and very helpful in all aspects. Everything was explained very well and the level of service carried out was excellent. I would recommend this company to anyone. Many Thanks. Mr H, Basildon Branch. March '11 

 

10/10 The noise that the main dealer had mentioned when I had the service done was getting worse so I got a quote from my local independent (MotorAid) for a new pump which I was going to get done. However, they said to come in first so that they could listen to it. A quick listen followed by checking and topping up the power steering fluid and guess what - no noise and even better, no charge. So well done MotorAid in Basildon. They will be seeing my money next time I need something done rather than a main dealer. Well done all great service. Mr B, Basildon Branch. March '11 

 

10/10 Just carry on doing a good job. Mr D, Basildon Branch. March '11 

 

10/10 I always feel well looked after and it's good to know MotorAid are also trying to look after my costs by keeping them down. Ms J, Hainault Branch. March '11 

 

10/10 Absolutely delighted with the service on our Mercedes. Ms C, Hainault Branch. March '11 

 

10/10 Excellent service, very helpful and knowledgeable staff. Attention to detail. Genuinely a nice experience. Mr P, Basildon Branch. March '11 

 

10/10 The staff are always polite and helpful. Mr S, Basildon Branch. March '11 

 

10/10 Great service every time. Mr J, Basildon Branch. March '11 

 

9.25/10 I was very impressed with the service and pricing, I will definitely be coming back. Mr R, Hainault Branch. March '11 

 

10/10 First time customer - I was very impressed and I will use MotorAid again. Mr M, Basildon Branch. March '11 

 

9/10 The ability to pick up and drop off clients is a key selling point. Mr A, Basildon Branch. March '11 

 

9.25/10 Always helpful, whatever! Mr M, Basildon Branch. March '11 

 

 

 

9.5/10 After using ***** MotorAid is a revelation in customer services! Mr N, Basildon Branch. January '11 

 

10/10 Excellent all round! We will certainly be back. Thank you. Ms J, Basildon Branch. January '11 

 

10/10 I was very impressed with the professional knowledge and courtesy of staff. Mr B, Hainault Branch. January '11 

 

10/10 I found the staff, as always, helpful, obliging, polite and professional. Mr K, Hainault Branch. January '11 

 

10/10 Owen is a credit to MotorAid, as is Francis on previous visits. Mr J, Hainault Branch. January '11 

 

10/10 We have told two other friends in the last six months and they were over the moon too. Mr M, Basildon Branch. January '11 

 

10/10 Excellent service as always. Mr G, Hainault Branch. January '11 

 

9/10 No problems, I was very impressed! Mr M, Basildon Branch. January '11 

 

9/10 MotorAid saw some work which could affordably be repaired. This was costed up and I was called with the information. This was agreed and much appreciated. Mr E, Basildon Branch. January '11 

 

 

 

10/10 The whole experience with MotorAid is first class. I am a regular customer. Mr T, Basildon Branch. December '10 

 

10/10 I was a regular customer for 7 years until buying a new car in 2008 - had a 2 year gap as **** had to service it for warranty. The standards of MotorAid seem just as high with reception, attention to detail is even better than the high standard I remember. Mr B, Basildon Branch. December '10 

 

10/10 The problem was analysed and fixed. I am a satisfied customer. Mr T, Basildon Branch. December '10 

 

8.5/10 It would be better if MotorAid cleaned the car upon return. Mr O, Basildon Branch. December '10 

 

9/10 MotorAid provide a great service and I even don't mind parting with my cash! My caterer and two friends now use them. Please note that the reason I use you is because you spent an hour with me advising if I should buy an SL 55 or SL 500 and I wasn't even a customer at that point. Mr D, Hainault Branch. December '10 

 

10/10 Excellent. Mr C, Hainault Branch. December '10 

 

10/10 Faultless from my point of view. This is my first major job done by MotorAid and will be the benchmark for the future - Keep up the good work. Mr S, Hainault Branch. December '10 

 

9.5/10 MotorAid already give an A1 service, it is hard to see how you can improve on this. This is why we come to you. Mr B, Basildon Branch. December '10 

 

10/10 Great service and very helpful in adverse weather. Great! Dr L, Basildon Branch. December '10 

 

9.5/10 The repair was carried out very quickly and successfully. I was very pleased with the service. Mr P, Basildon Branch. December '10 

 

10/10 Personally I found the whole experience first class. Well done to all involved. Mr M, Basildon Branch. December '10 

 

10/10 Why can't you carry out warranty work for *******? Mr S, Basildon Branch. December '10 

 

9.75/10 I was very impressed at the determination to get to the cause of my cars' fault. They gave me a courtesy car and a very good service. Will definitely go back! Mr T, Basildon Branch. December '10 

 

 

 

9.75/10 Ask **** to lower cost of parts and some better reading material in waiting room, otherwise well done! Mr P, Basildon Branch. September ‘10 

 

10/10 Thanks for letting me use the courtesy car. Mr G, Basildon Branch. September ‘10 

 

10/10 I have always found that everyone is very helpful and I’m always satisfied with the work that is carried out on my cars. Mr S, Basildon Branch. September ‘10 

 

10/10 Maybe a valet option at a price, might be a good idea! Mr S, Basildon Branch. September ‘10 

 

10/10 Thank you Jason for noticing my brake fluid needed replacing and sorting it out. Mr C, Basildon Branch. September ‘10 

 

10/10 Excellent service, including customer service. Dr K, Basildon Branch. September ‘10 

 

9.5/10 None at this time. Mr F, Basildon Branch. September ‘10 

 

9.75/10 Excellent staff, polite and happy to answer questions. Parts & labour are still premium though. Mr A, Basildon Branch. September ‘10 

 

10/10 I am completely satisfied, wouldn’t take my Mercedes anywhere else. Thank you. Mr S, Basildon Branch. September ‘10 

 

10/10 Thank you for a prompt and most excellent service. I will definitely be using MotorAid again and recommending to others. Mr M, Basildon Branch. September ‘10 

 

9/10 It would look good if you could clean or wash the car after full service. Dr H, Hainault Branch. September ‘10 

 

10/10 None, always an excellent service. Special credit to Francis, always top rate. Mr L, Hainault Branch. September ‘10 

 

10/10 I have not had my car serviced by MotorAid but wanted to say how helpful you were in advising me between a SL 500 and SL 55AMG. They spent about an hour with me and I was not even a customer! I have now purchased an AMG and will be taking my car to them for servicing. I have since recommended my father (Mercedes owner) and my friend (Audi owner) who have both used MotorAid and said they received fantastic service. Keep it up. Mr D, Hainault Branch. September ‘10 

 

8.75/10 For the price I paid I’d not expect the car to have a full valet. But to have had the outside washed would have put the icing on the cake for me. Mr M, Basildon Branch. September ‘10 

 

 

 

10/10 The service given by Tony and the team has been brilliant…what more can be said!!! Mr J, Basildon Branch. July ‘10 

 

9/10 Very Knowledgeable regarding the fault with my vehicle. Mr S, Basildon Branch. July ‘10 

 

10/10 As usual you offer another excellent service with top class customer service. Thank you again for all your attention and advice – no need for improvement – you are one of the best. Mr R, Basildon Branch. July ‘10 

 

10/10 Another excellent experience. Professional, courteous and efficient. Thank you to Francis and the rest of the Hainault team for making my car service a stress-free and pleasant experience. I have no hesitation in recommending you to friends and family. Mr J, Hainault Branch. July ‘10 

 

10/10 I felt assured that the work was being done correctly. Mr B, Basildon Branch. July ‘10 

 

 

 

10/10 Didn't have an appointment but within 5 minutes of arrival my car was in the workshop. Job was completed to the time given by quick quote service. Mr H, Basildon Branch. February '10. 

 

10/10 Attention to detail, fantastic service and they make you feel special. Mr B, Hainault Branch. February '10. 

 

8.5/10 Great service, always helpful. Mrs F, Commercials. February '10. 

 

8.5/10 Very happy with service, many thanks. Mr M, Commercials. February '10. 

 

9/10 I was recommended to use your company by a friend. I have to say you lived up to (and exceeded) my expectations. Mr P, Basildon Branch. February '10. 

 

8/10 Five star service compared to ******. Mr W, Basildon Branch. February '10. 

 

10/10 Great work, Thanks guys. Mr G, Hainault Branch. February '10. 

 

10/10 Couldn't praise Francis highly enough. Always very helpful, polite and knowledgeable. Mr L. Hainault Branch, February '10. 

 

 

 

10/10 A better choice of magazines to read for women. Mrs E. Basildon Branch, January '10. 

 

10/10 Very pleased with the service received. Thanks to Jason and the rest of your team. Mr S. Basildon Branch, 

January '10. 

 

10/10 Really happy. Great service!! Mr W. Basildon Branch, January '10. 

 

10/10 Best customer service by far. Mrs H. Basildon Branch, January '10. 

 

9/10 The only reason I have not awarded full marks is that I had to pay for the work! Mr S. Basildon Branch, January '10. 

 

9.5/10 This was the first time I have used MotorAid and found the standard of service was much better than a *****. Jason who dealt with my car was very knowledgeable about my Audi A3, he answered all my questions honestly. Overall why would you want to go to a ***** when you could go to MotorAid. I would recommend MotorAid to anyone who has an Audi, Merc, BMW or VW. Mr M. Basildon Branch, January '10. 

 

10/10 Helpful staff, good service on my Mercedes E-Class at sensible costs. Have recommended to many people. Will use again for my VW Golf. Mr N. Hainault Branch, January '10. 

 

7.75/10 Overall impressed with quality of service. Only blemish was the failure to collect my car on day of service: had to 

re-arrange for another day. Mr H. Basildon Branch, January '10. 

 

10/10 Excellent as usual! Mrs A. Basildon Branch, January '10. 

 

10/10 Excellent service. Dr A. Basildon Branch, January '10. 

 

10/10 Very pleased to be kept informed of progress and consulted prior to fixing problems. Mr S. Basildon Branch, 

January '10. 

 

10/10 Many thanks for your prompt and quick turnaround. TW. Commercials Branch, January '10. 

 

10/10 Completely satisfied. Mr C. Commercials Branch. January '10. 

 

10/10 We were recommended to you by a neighbour and are pleased that we took up that recommendation. An excellent service to date and long may it continue. All your staff have shown care and attention at all times. Mrs B. Basildon Branch, January '10. 

 

9/10 Keep up the good work. Your team are honest and trustworthy, which is rare in the motor industry. Mr F, Hainault Branch. October '11 

 

10/10 Great service - helpful and courteous. I wouldn't go anywhere else! Ms T, Commercials Branch. October '11 

 

10/10 How can you improve on something that is first class?! Mr C, Commercials Branch. October '11 

 

9.5/10 MotorAid are very helpful. Being given a courtesy car at short notice saved me much inconvenience. All of their efforts are much appreciated. Ms M, Hainault Branch. October '11 

 

10/10 Very happy with service and price, will definitely be back! Steve is a very helpful member of staff. Mr M, Hainault Branch. October '11 

 

10/10 Best garage and customer services team I have ever used. Ms M, Basildon Branch. October '11 

 

10/10 Very professional, polite and informative. It's nice to have an honest car garage to rely on! Worth every penny. Mr S, Hainault Branch. October '11 

 

10/10 Excellent service as always. Mr L, Hainault Branch. October '11 

 

10/10 I'm a loyal customer and feel that there is no need for improvement as everything is of high standards. Mr P, Hainault Branch. October '11 

 

10/10 I have now used MotorAid several times and I think the service levels are first class! Mr A. Basildon Branch. October '11 

 

9/10 Newspapers in waiting area. Mr G, Basildon Branch. October '11 

 

10/10 Top Marks. Mr S, Basildon Branch. October '11 

 

10/10 All good. Mr H, Hainault Branch. October '11 

 

9.75/10 Very polite team. Ms G, Basildon Branch. October '11 

 

10/10 Excellent service as usual and I was kept fully informed of progress. Mr H, Basildon Branch. October '11 

 

10/10 I must say you have some very good quality staff, my car came out as smooth as a cake. Most of the time I dealt with Francis. I will definitely get them customers as I have a lot of dissatisfied clients. Mr S, Hainault Cars. October '11 

 

 

 

10/10 Difficult to improve on perfection. Mr C, Commercials Branch. August '11 

 

9/10 Extremely satisfied customer. Mr H, Hainault Branch. August '11 

 

10/10 Over the years we have been using MotorAid and we have found you very satisfactory. Mrs J, Hainault Branch. August '11 

 

9.25/10 Nice honest team. Mr T, Commercials Branch. August '11 

 

10/10 Quick and easy, another great job by all the team. Mr R, Commercials Branch. August '11 

 

9/10 Very pleased with the service and value for money. Mr T, Hainault Branch. August '11 

 

10/10 Excellent service as always. Thank you. Mr C, Basildon Branch. August '11 

 

10/10 Very impressed with service, I will definitely return again in future and will recommend to others. Mr B, Hainault Branch. August '11 

 

10/10 I found the people working there very helpful. Mr N, Basildon Branch. August '11 

 

10/10 Exceptional service. Mr M, Commercials Branch. August '11 

 

9.5/10 Good customer service. Could customers open an account whereby they pay small amounts of money and later use it for service or any other car maintenance? Ms K, Basildon Branch. August '11 

 

10/10 The team are always very helpful and polite, give good detail on any works carried out, plus help out with pick ups and baby seat changes for my wife if needed. Mr S, Basildon Branch. August '11 

 

8.75/10 Clean car for customer on collection. Ms W, Hainault Branch. August '11 

 

9.5/10 Straight talking staff. Mr W, Commercials Branch. August '11 

 

10/10 Happy with complete service. Ms B, Basildon Branch. August '11 

 

10/10 All good as usual! Mr C, Basildon Branch. August '11 

 

10/10 Just booked the service, very helpful staff. Mr A, Basildon Branch. August '11 

 

 

 

10/10 It was like a breath of fresh air; I was met by name, the work was carried out promptly, there was no upselling or hidden extras and it was a very good first experience! Mr P, Basildon Branch. June '11 

 

10/10 I was particularly impressed with being told about items that didn't need to be done when it would have been easy to con me into having them done. Mr B, Hainault Branch. June '11 

 

10/10 The personal touch by the Director Mr S. Abbs is a great help. We do not have to worry about taking and collecting the car when service or MOT is due. A real good company. Many thanks to you all. Ms K, Basildon Branch. June '11 

 

8.75/10 May I suggest texting the customer when the vehicle is ready for instance, or even just updates, as I am not always able to pick up a call and texting is generally easier and more direct. Mr S, Basildon Branch. June '11 

 

10/10 I was very impressed. Mr K, Hainault Branch. June '11 

 

10/10 I'm really sad that I've now moved from South Woodford to the South coast so I'll be too far away from you to use you. But I wanted to let you know that I've always felt really well looked after, you give excellent service, if I could score you 11 out of 10 I would!!! Keep up the brilliant work - you are stars. Ms J, Hainault Branch. June '11 

 

10/10 I was very pleased with the way I was kept informed and contacted before any work was carried out. I will definitely use MotorAid next time the car needs work. Mr W, Hainault Branch. June '11 

 

10/10 Great service, all on time, nice personnel, what more could you want? Mr B, Basildon Branch. June '11 

 

10/10 Honesty is very rare these days. MotorAid cannot be topped for this. Mr B, Basildon Branch. June '11 

 

10/10 Quite simply the best service I have received anywhere for some time. Mr M, Basildon Branch. June '11 

 

10/10 Fantastic service. Ms T, Basildon Branch. June '11 

 

10/10 As usual perfect service was provided, I cannot fault anything. Ms C, Hainault Branch. June '11 

 

9.5/10 A great team. Mr F, Commercials Branch. June '11 

 

8.5/10 Excellent service. Dr G, Basildon Branch. June '11 

 

9.25/10 Very professional service and I have recommended to friends. Mr D, Hainault Branch. June '11 

 

10/10 Great service every time :-) Mr D, Basildon Branch. June '11 

 

9.25/10 Really helpful - from my first telephone enquiry to my collecting the car after the service and MOT. Thanks. Mr B, Basildon Branch. June '11 

 

 

 

10/10 As a customer for many years I appreciate the courteous and helpful team and have every faith in the work done. Mr S, Basildon Branch. April '11 

 

10/10 Once again, excellent service. Thank you. Mr W, Basildon Branch. April '11 

 

10/10 The addition of the TV in the waiting room helps pass the time. As always the service and standard of work is excellent. Mr S, Basildon Branch. April '11 

 

10/10 Great communication, no hassle. Mr B, Basildon Branch. April '11 

 

9.75/10 Staff are polite, friendly and very helpful. The quality of work seems good. 5* Mr P, Basildon Branch. April '11 

 

10/10 I found the staff extremely helpful, it was a pleasure to go to a garage that showed old fashion courtesy and respect. I have already recommended MotorAid to someone else. Mr G, Basildon Branch. April '11 

 

10/10 Great waiting area - TV , coffee, I spent the day! I can't wait for my next service! Mr M, Basildon Branch. April '11 

 

10/10 Nice to have trust in the garage where your car goes. The staff were very honest and the price was good. Mr S, Basildon Branch. April '11 

 

9.25/10 Open on Saturdays? Mr W, Basildon Branch. April '11 

 

9.25/10 Very good quality service, helpful and friendly staff. Mr W, Hainault Branch. April '11 

 

9.25/10 Valet the car before being picked up? Mr U, Hainault Branch. April '11 

 

10/10 All staff were very helpful and I was advised and shown additional work required. Mr G, Hainault Branch. April '11 

 

10/10 Best garage customer service experience I have ever encountered. Anyone would think you was trying to sell me a new car. Very clean environment and Owen and other reception staff very friendly. Mr I, Hainault Branch. April '11 

 

10/10 An excellent service as usual from both Steve, Francis and engineers. Just what I have come to expect. Mr L, Hainault Branch. April '11 

 

10/10 Ability to refer back to previous work is very helpful, you know my car! Mr C, Basildon Branch. April '11 

 

10/10 Very good service. Many thanks. Mr D, Commercials Branch. April '11 

 

 

 

10/10 Everyone was extremely helpful and found the cheapest and easiest solution to the problem with our A3's rear differential. If only I'd found this garage before! Mrs E, Hainault Branch. February '11 

 

10/10 Very good service. Mr A, Basildon Branch. February '11 

 

9.75/10 What more can one say to a company that are performing so well! It makes a customer feel good with the set up. Well done team. Mr H, Basildon Branch. February '11 

 

10/10 How do you improve something that is already brilliant? Mr C, Commercials Branch. February '11 

 

9/10 Good price, good service. Ms P, Basildon Branch. February '11 

 

10/10 Much prefer Hainault, lovely gentlemen, very helpful! Ms L, Hainault Branch. February '11 

 

10/10 Keep doing what you are doing! Mr W, Basildon Branch. February '11 

 

10/10 It is an absolute pleasure to deal with a garage where nothing is too much trouble and everything is explained in a manner that is understandable. Good value is a bonus!! Mr F, Basildon Branch. February '11 

 

9/10 Very good as usual. Mr W, Basildon Branch. February '11 

 

 

 

10/10 Always great. Mr D, Basildon Branch. November ‘10 

 

9.25/10 Car wash would not go amiss. Mr M, Hainault Branch. November ‘10 

 

10/10 Awesome service!!! Mr K, Hainault Branch. November ‘10 

 

10/10 Cannot be beaten. Mr A, Basildon Branch. November ‘10 

 

10/10 So far an excellent service from all concerned. Mr P, Basildon Branch. November ‘10 

 

10/10 Thanks Steve – good to be back! Mr G, Basildon Branch. November ‘10 

 

10/10 Car in at 12.00pm, back on the road at 4.30pm. Great! Mr S, Basildon Branch. November ‘10 

 

10/10 Thanks for all your support and always being so re-active. Great customer service. Mr E, Basildon Branch. November ‘10 

 

10/10 A fantastic service once again. Thank you. Mr W, Basildon Branch. November ‘10 

 

10/10 I was totally surprised at how quickly and efficiently my car was repaired. Ms F, Hainault Branch. November ‘10 

 

 

 

10/10 I was very impressed. I completed a request for a service quote on 05/10/10, the car was booked in for 08/10/10 with a loan car to use. Works were completed at the price quoted. A nice change from the main dealers. Mr H, Hainault Branch. October ‘10 

 

10/10 Clean down of engine bay/compartment following a service. Mr H, Basildon Branch. October ‘10 

 

9.75/10 First class service, well done. Mr W, Commercials Branch. October ‘10 

 

10/10 Knowledgeable, helpful, courteous and first class!! Mr D, Basildon Branch. October ‘10 

 

10/10 So much better than ***** - very helpful and very thorough. Mrs S, Basildon Branch. October ‘10 

 

9/10 Always very helpful, knowledgeable and friendly. Mr S, Hainault Branch. October ‘10 

 

10/10 My car had to be towed from South London to MotorAid Hainault on Saturday. I was expecting a few days of extreme inconvenience without my car. I was over the moon when the Senior Service Advisor (Francis Martin) called me on the Monday to say they had diagnosed the problem and it could be fixed by lunchtime. Mr T, Hainault Branch. October ‘10 

 

10/10 My Mercedes has been serviced by MotorAid for the last four years. They are very efficient and cost effective, providing a high quality of service. I am going to them again for my next car service and will also recommend to my friends and family. Dr M, Basildon Branch. October ‘10 

 

 

 

9.5/10 Very efficient communication and progress in dealing with a roadside breakdown. Mr T. Basildon Branch. August ‘10 

 

10/10 Great service as always. Mr F. Hainault Branch, August ‘10 

 

10/10 To keep my car maintained to a high standard, it’s nice knowing that in MotorAid I will get that standard. Mr B. Basildon Branch, August ‘10 

 

10/10 Your representative Francis Martin was very helpful and professional in his telephone manner. Mrs T. Hainault Branch, August ‘10 

 

10/10 Great, polite service. Mrs S. Hainault Branch, August ‘10 

 

10/10 I was impressed with your service, the time it took to do the job, the feedback and price paid. Ms S. Basildon Branch, August ‘10 

 

10/10 I have always found the staff very helpful and knowledgeable with regards to my car and very respectful to me, as a lady customer, unlike my local main dealer ******** = terrible people!!! Ms M, Hainault Branch. August ‘10 

 

10/10 MotorAid give customer correct and precise picture of problem. Diagnostic ability of staff is very good. Overall very satisfied. I have recommended in the past and will in future. Mr H, Hainault Branch. August ‘10 

 

10/10 None needed. Mr W, Basildon Branch. August ‘10 

 

10/10 As ever- helpful, courteous, pleasant and value for money service you can trust. Mr S, Basildon Branch. August ‘10 

 

9.75/10 Although the road is not yours, I would suggest that you have it tidied up as it gives a bad impression to new customers. Plus bigger signs at its end onto the road. Mr W, Basildon Branch. August ‘10 

 

10/10 I was recommended and so pleased I changed from going to ***** to MotorAid. Very helpful, courteous and reasonably charged. I would definitely use again and recommend. Mr B, Basildon Branch. August ‘10 

 

 

 

10/10 I am a very, very satisfied and happy customer. Quality of work and helpfulness was noticed. I have been using **** located in central London over the past few years but from my experience MotorAid has come out the best. Keep up the good work! Mr R (Brabus SL owner) Hainault Branch. April ‘10 

 

10/10 Fantastic service once again, great customer care – almost a pleasure to pay the bill!! Many thanks. Mr L, Basildon Branch. April ‘10 

 

9/10 A very professional approach and a very good service. Overall a trustworthy garage. Ms D, Hainault Branch. April ‘10 

 

9/10 Keep up the good work. Mr D, Hainault Branch. April ‘10 

 

 

 

10/10 Everything done well as usual! Mr R, Basildon Branch. March ‘10 

 

9/10 I always find the staff to be very helpful and they are always willing to explain any problems clearly and concisely. Mr H, Basildon Branch. March ‘10 

 

10/10 Definitely a service that exceeds the norm. Early drop off and late pick up is very helpful. Tony and Jason provide excellent service. Mr C, Basildon Branch. March ‘10 

 

10/10 Very good first time encounter with your business. I will continue to use in future and recommend to others. Mr C, Basildon Branch. March ‘10 

 

10/10 It would be a nice touch if the vehicle was washed/hoovered if with you for a day. Mr L, Basildon Branch. March ‘10 

 

10/10 At your Basildon branch there should be a bigger sign at the perimeter road. Mr P, Basildon Branch. March ‘10 

 

10/10 Jason Brett deserves a special mention. He goes beyond the call of duty. Mr D, Basildon Branch. March ‘10 

 

10/10 Very helpful staff and a very good service. Ms T, Basildon Branch. March ‘10 

 

10/10 Exceptional service, would and do recommend to everyone. You made a stressful time so easy. Many thanks. Mr T, Basildon Branch. March ‘10 

 

10/10 Very helpful, friendly advice! Would definitely recommend. Ms J, Hainault Branch. March ‘10 

 

8/10 It would be better if cars were cleaned after servicing. Mr B, Hainault Branch. March ‘10